Wivai Back

Find out the discount you can get for your current device

We buy1 the device you aren't using to give it another chance

Update your device and give the old one a second life. Calculate its value, hand it over to our pick-up team and get money to spend on whatever you like.

We guarantee your buy-back price

We collect it from your home

We pay the money into your CaixaBank account

We create a more sustainable future

We buy1 your old device in 3 simple steps

Before starting, make sure you have the following handy:
· The order number of your new device
· And a mirror or screen (for mobiles and tablets)
1
Find out the current value of your device
For mobiles or tablets:
Scan this QR code on your current device.

Or go to this website to scan the QR code and analyse your device. wivaiback.wivai.com
Enter the IMEI code of your current device. Your device will be detected automatically and you will be shown an estimated maximum value.
Verify the state of your current device on-line (touch screen, pixels, etc.). It'll take less than a minute.
For other devices:
Go to this website:
wivaiback.wivai.com
Enter the name of your device in the search engine and select your model.
Verify the state of your current device on-line (switching on, etc.). It'll take less than a minute.
Enter the serial number of your current device.
Enter the order number of your new device and your ID or VAT number
You now have your estimation!
2
Say goodbye to your current device
Make a backup copy before it's picked up. It's also essential that you delete the data, remove any SIM/SD card and remove all the locking codes from your device.
That's it! In 48-72 hours we'll come to collect your device at the address you gave during the process.
3
And enjoy!
Once we've received and checked your device, you'll get the money in your CaixaBank account within a maximum of 15 days.

For any queries concerning the delivery of your device, you can contact the Client Care Service:

915 23 66 07 or sirmuc@zeleris.com
1. Facilitea Renueva Service: The repurchase request for your current device must be made within 45 days of your order at Facilitea for a smartphone, tablet, laptop or console. The entity responsible for the purchase of your current mobile phone is Telefónica Servicios integrales de distribution, S.A.U. (Zeleris), with NIF A82261280 and registered office at Gran Vía, 28, 28013 Madrid, who will inform you of the terms and conditions under which the repurchase will be carried out. The current mobile phone to be repurchased must be part of the catalog available in the app and be a working smartphone that can be turned on and can display the IMEI, and must be free of any blockage and without pending payments. The buyback price may vary depending on the model and condition of your mobile.
Additional promotion Samsung Galaxy Z Fold6 I Z Flip6. Promotion available until 08-31-24, limited to one buyback per order on Facilitea. For an initial rating of the app greater than €0, the customer will benefit from the additional promotion of up to €300 offered by Samsung Electronics Iberia, S.A.U. The amount is €300 for the purchase of a 1TB Galaxy Z Fold6, a 512GB Galaxy Z Fold6, a 256GB Galaxy Z Fold6, a 512GB Galaxy Z Flip6, a 256GB Galaxy Z Flip6, a pack of Galaxy Z Fold6 256 GB + Z Flip6 256 GB, pack of Galaxy Z Fold6 256 GB + smartwatch Galaxy Watch7 Classic BT 44 mm + Buds3 Pro, pack of Galaxy Z Flip6 256 GB + Galaxy Book4 laptop, a pack of Galaxy Z Flip6 256 GB + Z Flip6 256 GB or a pack of Galaxy Z Flip6 256 GB + Galaxy Watch7 Classic BT 40 mm smartwatch + Buds3 Pro delivering a Samsung smartphone and €200 for financing a Galaxy 1TB Z Fold6, a 512GB Galaxy Z Fold6, a 256GB Galaxy Z Fold6, a 512GB Galaxy Z Flip6, a 256GB Galaxy Z Flip6, a 256GB Galaxy Z Fold6 + Z Flip6 pack 256 GB, a pack of Galaxy Z Fold6 256 GB + Galaxy Watch7 Classic BT 44 mm smartwatch + Buds3 Pro, a pack of Galaxy Z Flip6 256 GB + Galaxy Book4 laptop, a pack of Galaxy Z Flip6 256 GB + Z Flip6 256 GB or a pack of Galaxy Z Flip6 256 GB + Galaxy Watch7 Classic BT 40 mm smartwatch + Buds3 Pro delivering a non-Samsung Smartphone. Promotion subject to the effective delivery of your current mobile phone to the courier company in charge of its collection and the signing of the corresponding mobile sales contract. Representative example of a repurchase of a Galaxy S24 Ultra 512 GB in perfect condition on 18-6-24: repurchase amount of €628 + additional promotion Samsung Galaxy Z Fold6 I Z Flip6. Total buyback value + additional promotion: €928. NRI: 7254-2024/05143