General conditions of purchase

General Purchase Conditions

Identification of the data controller of the website

Name: Facilitea Selectplace, S.A.U. (hereinafter, Facilitea)
Registered office: Gran Vía de les Corts Catalanes 159-163, planta 8ª 08014 Barcelona (España)
Company tax number: A-58481730
Public Register: Companies Register of Barcelona, page 114221, folio 52, book 8567, volume 9373.
Adaptation to comply with the Digital Services Act: entry 3 of folio 50420
Telephone No.: 93 102 82 63 - 900 404 202
E-mail address: servicio.cliente@facilitea.com

Scope of application

These general conditions (hereinafter the “Purchase Conditions”) are applicable to all promotions, offers and sales of articles made through Facilitea, except in cases where Facilitea acts as a mere intermediary of the seller or provider of a service, which will be governed by the “Marketplace Conditions” and the conditions specified for each product or service. Their purpose is to regulate the conditions applicable to contracting processes completed by users (hereinafter the “Customer”), for products and/or services offered by Facilitea through its website www.facilitea.com, or through the Facilitea section of the CaixaBank website (hereinafter the “Website”).

The specific conditions (such as the price, features, payment, delivery, etc.) that are indicated for each product on its product information page and during the purchasing process itself will also be applicable.

These purchase conditions will be valid for as long as they are published on the Website, and Facilitea reserves the right to modify them.

As a Customer you are governed by the purchase conditions in force when contracting a product or service, and must expressly accept them in order to complete the contracting.

You may make purchases of products or services bought through the Website www.facilitea.com as a “guest”, with no need for you to be a registered user or have prior identification and authentication through a provided username and password. However, for access to, the contracting or use of some products and services, you may be required to register. In both instances, purchases made will be considered validly performed and will be binding. Consequently, you will be exclusively responsible for any purchases of products or services through the Website made by any third party that uses your username and password.

Contracting procedure. Partner companies for promotions and special offers

In general, the online contracting process through the Website will be between the “Customer” and “Facilitea”.

Promotions and the marketing of offers of third-party companies on the Website (hereinafter Partner Companies) are carried out by Facilitea, although in some cases, which will be detailed in the purchasing process for each product, the contracting of the product or service will be between the Customer and said Partner Company. In such cases, Facilitea’s involvement is limited to marketing and offering the product or service in question on behalf of the Partner Company.

CaixaBank, S.A., with registered office at calle Pintor Sorolla, 2-4, 46002 Valencia, with company tax number (NIF) A08663619, registered in the Special Administrative Register of the Bank of Spain with registration number 2100 and in the Companies Register of Valencia, in volume 10370, folio 1, page V-178351, and CaixaBank Payments & Consumer, E.F.C. E.P., S.A.U., with registered office at la Avenida de Manoteras nº 20. Edificio París. 28050 Madrid, with company tax number (NIF) A-08980153, registered in the Companies Register of Madrid, page M-656492, and registered in the Special Administrative Register of the Bank of Spain with registration number 8776, collaborate exclusively on financing for the purchase of goods or the contracting of services from Facilitea.

These offers are subject to the rules and regulations established by the 7/1996 Retail Trade Regulation Act, the 34/2002 Information Society Services and Electronic Commerce Act (hereinafter the “ISSA”), Legislative Royal Decree 1/2007 of 16th November, which approves the consolidated text of the Consumer Protection Act, and the 7/1998 General Contracting Conditions Act and all other applicable legal provisions.

Access to and registration on the website

Access to and the browsing of the catalogue of products and/or services published on the Website www.facilitea.com are freely available and free of charge, with no need for you to register.

Similarly, in order to initiate the contracting process for the products and/or services displayed on the Website, you may log in using your registered username or continue the purchase as a guest.

In order to enter, browse and contract via the Facilitea section of the CaixaBank website, it will be necessary to log in as a user of said site.

Requirements to register as a user

  • Legal age requirement: In order to register as a user on our platform, you must be over 18 years of age. By registering, you declare and guarantee that you fulfil this age requirement. We reserve the right to request verification of your age and to suspend or cancel your account if there is any uncertainty regarding or breach of this requirement.
  • True and complete information: When registering, you must provide true, up-to-date and complete information about your identity and other data requested in the registration form. You are responsible for keeping said information up to date.
  • Personal and non-transferable account: The user account is personal and non-transferable. You undertake not to share your access credentials with third parties and to protect the confidentiality of your password. You will be responsible for all the activity in your account.
  • Compliance with regulations and requirements: By registering on and using our platform, you undertake to comply with all applicable laws and regulations, and with the general conditions and privacy policies established by Facilitea.
  • Verification and acceptance: We reserve the right to check the information provided by you at any time. Acceptance for registration acceptance is at the discretion of Facilitea, which may refuse or cancel any registration that does not comply with the established requirements or that, in its opinion, could represent a risk to the security or correct functioning of the platform.

Cancellation as a registered user

  • Cancellation request: If you register, you may request the cancellation of your account at any time. To do this, you must email a request to: servicio.cliente@facilitea.com. The request must include explicit confirmation of your wish to cancel the account.
  • Cancellation process: When the request is received, we will deactivate the account within a maximum period of 10 working days. During this period, you may receive confirmation of your request and, if required, additional information on the steps to be taken.
  • Consequences of the cancellation: Cancellation as a registered user will entail the deletion of the data associated with the account, in accordance with our Privacy Policy and applicable data protection regulations. However, some data may be retained anonymously or in cases when it is necessary in order to comply with legal obligations, resolve disputes or fulfil our agreements.
  • Reactivation of the account: Once the account is deactivated, you will not be able to access services or the information associated with the account. If you wish to reactivate your account, you must register again, in accordance with the terms and conditions in force at that time.
  • Reservations of rights: We reserve the right to unilaterally cancel a user account in the event of any breach of the terms and conditions, fraudulent use, illegal activity or any other reason that, in the opinion of Facilitea, could harm the functioning and/or security of the platform or that of other users.
  • Cancellation confirmation: Once the cancellation process is complete, you will receive confirmation via the contact means on record in your account. This confirmation will serve as notification that the cancellation has been carried out correctly.

Advertising

The platform may contain advertisements and sponsored content. Said advertisements will be clearly identified as such and will not affect the user experience or access to the content and services offered on the platform.

Facilitea does not accept any responsibility for the content of third-party advertising or for the products or services offered in said advertisements. Any commercial transaction or relationship that the user establishes with advertisers will be exclusively between the user and the advertiser.

For the management and personalisation of advertising, the platform may use cookies or other similar technologies. The use of these technologies will be governed by our Cookie Policy, which is available on the Website.

All the promotional offers that are shown on the Website are valid for as long as they appear on the Website and specific information will be given about the terms and conditions of each promotion. In all instances, the completion of an order on the Website will be subject to product availability. In the case of products that are given away in promotions, the specific terms and conditions provided in each promotion will be applicable, such as the duration of the promotion, the number of units available, eligibility requirements, etc.

The contents, product catalogue, special offers, promotions, images and, in general, all information published by Facilitea, whether on the Website or on other media, will be considered valid until the indicated date or, in all instances, until they are updated. Facilitea reserves the right to update, amend or delete contents without notice as it deems appropriate. Said amendments and updates will be published and will be available to customers at all times on the Website.

When you have received confirmation of your order from Facilitea, the sales conditions of the order may no longer be changed.

Facilitea carries out all due diligence to ensure that the contents are presented realistically.
However, the prices, features and images may contain typographical errors. Facilitea is not compelled to provide a product if the mistake is obvious and unambiguous and could have been recognised by you.

Expenses and taxes

The prices of all the products promoted by Facilitea include taxes and delivery costs, unless expressly indicated otherwise in the purchase process.

If the payment of additional taxes is required due to legislative changes or specific requirements of the delivery location, these will be detailed in advance by Facilitea.

Certain products, such as vehicles, involve other expenses that are not included in the sale price, such as registration expenses and relevant taxes.

Available stock

All the products and services offered on the platform are subject to availability. Facilitea does everything it can to keep stock up to date, but cannot guarantee availability at all times.
If an ordered product is out of stock, Facilitea undertakes to inform you as quickly as possible, offering options such as the expected replacement time, the choice of an alternative product or the refund of the price paid.

Home delivery

The home delivery service is restricted to Spain. The free home delivery service (when offered) is a gift from Facilitea, thanks to the agreements reached with the manufacturers and distributors of the various marketed brands. There is no additional cost to you.

The order will be delivered by a courier service to the address indicated by you, as included in the specific purchase conditions (order summary), within a period of 5 working days after payment, except for cases of force majeure (in the case of deliveries to the Canary Islands, there is an additional period of up to 7 working days). In the vast majority of cases the delivery time is shorter, but this will depend on the delivery address and the routes of the logistics services.

If the order is to be delivered to a company’s address, the carrier company will leave the delivery at reception or delivery point and will request a signature from the receptionist or concierge, without the signature of the person to whom the parcel is addressed being required for it to be understood as duly delivered.

If the indicated address is a personal address with a concierge, the carrier will deliver it directly to the concierge. The concierge can sign the acknowledgement of receipt provided that there is a concierge desk at reception or in the building and it will be understood as duly delivered with said signature.

If the indicated address is a personal address that does not have a concierge, the item will only be understood as duly delivered when it is delivered to the address provided by the Customer in the purchase process and that appears in the order confirmation, without the signature of the person to whom the parcel is addressed being required.

Products delivered to dealerships (motor vehicles) are not delivered to your address and must be collected by you from the agreed-upon dealership or the dealership provided for this purpose during the contracting process.

Right of withdrawal

You have the right to withdraw from a purchase, with no requirement to indicate the reason, for a period of 14 calendar days. The period will begin on the date of receipt of the ordered item, or on the date of the execution of the contract in service contracts.

The product to be returned due to the withdrawal must be in perfect condition, including its instructions and with all included accessories or free gifts.

You will only be liable for the loss in value of goods as a result of any handling of them other than that required to establish the nature, features and functioning of the goods.

The right of withdrawal is not applicable in situations in which, due to the nature of the products, it is impossible to return them, and especially in the following cases:

a. The supply of sealed smartphones, sealed sound or video recordings or sealed computer programs that have been opened after their delivery.

b. The supply of sealed goods that are not suitable to be returned due to health and safety or hygiene protection reasons and that have been opened after delivery.

c. The supply of goods that could deteriorate or pass their use-by date quickly.

d. The supply of goods prepared in accordance with the consumer’s or user’s specifications or that are clearly personalised.

e. The supply of accommodation services for purposes other than their use as housing, the transport of goods, vehicle leasing or renting and food or services related to recreational activities, if the contracts provide a specific date or period for their supply.

f. The supply of digital content that is not provided in a material format, once the supply has started and if the contract imposes a payment obligation on the consumer or user when the following conditions are fulfilled:

  • 1º. If you have given your prior consent to begin the supply during the right of withdrawal period.
  • 2º. If you have expressed your awareness that, consequently, you have lost your right of withdrawal, and
  • 3º. The supplying company has provided confirmation.

More information about exercising your right of withdrawal can be found on the Facilitea website, in the “Returns” section.

You can exercise your right of withdrawal by telephoning 93 102 82 63 or 900 404 202, which will be recorded for this purpose, by sending a registered letter to Facilitea, Gran Vía de les Corts Catalanes, 159-163, pl.8 08014 – Barcelona, or by sending an email to servicio.cliente@facilitea.com. If you wish, you may use this downloadable withdrawal form although its use is not obligatory.

Facilitea shall refund all payments received from you within 14 calendar days of the date on which it has been informed of your decision to withdraw from the contract. Facilitea shall make the payment using the same payment method used by you for the original transaction; under no circumstances will you incur any expense as a consequence of the refund. We may withhold the refund until we have received the goods, or until you have submitted proof of their return, whichever condition is fulfilled first. If Facilitea offers to collect the product from your address, you must give a date and time for the collection. Facilitea shall assume the expenses for the collection of the product.

When you exercise your right of withdrawal and the price to be paid has been financed by CaixaBank, S.A or CaixaBank Payments & Consumer through the Website, exercising the right of withdrawal will involve the termination of the loan without any penalty whatsoever for you.

Financial conditions and payment methods

All the products and/or services offered on the Facilitea Website have the final price of the product or service displayed with it, along with, as applicable, any possible discounts that could be applied to the purchase of said product or service.
The prices shown on the Website are solely applicable to the products offered through said channel and for as long as they remain published, and the same products may have different prices when purchased through the Facilitea section available from CaixaBank, exclusively for its customers.

The product prices are always shown in euros and include VAT and any other taxes that are in force and legally applicable at the time.

If Facilitea identifies a clear mistake in the price of one of the published products, it shall immediately notify you and make the relevant rectifying publication on the Website and the usual media, and you will have the option to reconfirm your order at the correct price or cancel it, in the “My Account” section.

Facilitea expressly reserves the right to change prices at any time with no prior notice. However, the prices in force as indicated on the Website when you placed the corresponding order will always be applied.

Payment methods

You hereby undertake to make the full payment of the indicated price, including the delivery costs and applicable taxes, through the payment methods available on the platform. The transaction will be confirmed once payment has been verified.

To make payment, you must follow all the instructions shown in the online contracting process in the online purchase flow process.

All the payment methods provided by Facilitea are subject to checks and authorisations by the companies that provide the payment methods (card issuers and/or payment account providers), but if said company does not authorise the payment, then the initiated purchase procedure may not continue and the order will be automatically cancelled and the sale of the requested product or product will be understood as not completed.

The charge of the product price and of any applicable taxes will only occur when the order is formalised. The following payment methods are available, depending on the product selected:

a. Immediate payment: by card, without financing. Payment option available for the entire catalogue of products.

b. Payment by finance: a payment option available for products where financing is expressly offered through the following options:

Finance through a loan with CaixaBank, S.A. Or by a CPC card is offered for the purchase of products exclusively from Facilitea and for the full indicated price for each product. Finance is subject to the analysis of the solvency and ability to repay of applicants, in accordance with the risk policies of the companies. If you choose the finance option and it is ultimately not granted, the order will be automatically cancelled.

Most products offer finance without interest charges or fees ( APR 0% and NIR 0%) with various repayment periods, which you must choose during the contracting process.

A representative example calculated to finance the total price of a product, €1,309 in this case: APR 0%, NIR 0%. Repayment period: 30 months. Total amount of the loan: €1,309. Amount of monthly instalments: 29 instalments of € 43.63 and a final instalment of € 43.73. Total cost of the loan: €0. French amortisation system. The price and the total instalment price would both be €1,309 in this case.

The products that offer finance with associated interest payments clearly indicate and specify in detail the financing conditions, which vary according to the chosen repayment period, on the product page and in the purchase process, The applicable financing conditions are also detailed in the order summary that the Customer receives with confirmation of their order.

It is also possible to pay for a purchase through the redemption of a promotional code. The inclusion of the code during the payment process will mean the product’s total or partial payment, depending on the amount of the code and the price of the product. For example: If the Customer has a €200 promotional code and wishes to buy a TV for €1,500. They will pay €200 by including the promotional code, and will pay the remaining €1,300 with another payment method that they choose: immediate payment or through financing.

The promotional codes may only be used for the purchases made on the Website. It is prohibited to sell, exchange or give a promotional code as a gift. The Customer that has a promotional code cannot post or disseminate said promotional code on any other website or in any other public form as a gift, donation, sale or exchange. The use of promotional codes for commercial purposes is prohibited. Promotional codes may only be used once per product and per order. They cannot be exchanged for cash.

Seller’s legal guarantee

The legal guarantee ensures that all the products sold via the Website comply with the advertised specifications, are suitable for the use that products of the same type are normally used for and have the quality and features that are usual in products of the same type and that you can reasonably expect.

All the new products sold by Facilitea after 1st January 2022 are guaranteed for a period of three years from the delivery date, or a period of two years in the case of contents and digital services.

For second-hand or reconditioned products, which are specified as such in the product page during the purchase process, such as used vehicles, the guarantee period is established as one year.

If a non-conformity arises during the first two years after the delivery of the product, it is assumed that it existed when the product was delivered, unless demonstrated otherwise or when this assumption is not compatible with the nature of the product or the type of non-conformity. If the non-conformity arises after these first two years, you will be responsible for proving that the defect existed when the product was delivered so that it is covered by the legal guarantee.

In the case of a product non-conformity within the indicated periods, you will have the right to choose between the repair or replacement of the product, unless one of these options is objectively impossible or disproportionate. In this situation, you may request a reduction in the price or the termination of the contract, in which case the price paid for the defective product will be refunded.

The legal guarantee does not cover defects caused by:

  • Defects due to use not in accordance with the product instructions.
  • Defects caused by impacts, incidents or wear and tear.
  • Products that have been tampered with by the Customer.
  • The incorrect configuration of a digital service by the Customer.
  • A virus in computer equipment.

In addition to the legal guarantee, the manufacture may voluntarily give an additional commercial warranty, in which case this will be sent with the purchased product indicating its terms and conditions.

The Customer must keep their receipt or proof of purchase as a guarantee for any possible future product changes, repairs or returns.

To report a fault or non-conformity, you can contact the technical support helpline of the manufacturer of the product directly or contact Facilitea, if Facilitea is the seller. Facilitea may request a description of the problem and, if possible, the sending of photos or videos of the defect.

In cases where products are only marketed by Facilitea, requests related to non-conformities or defects may not be resolved by Facilitea. You must make the request to the seller. The identity of the seller is specified in the purchase process of each product as applicable.

Privacy and data protection policy

Please find basic information about the processing of your data below. You can read the complete description of how we will use your data in our Privacy Policy, which you can access at any time at www.facilitea.com/politicadeprivacidad

The controller of your personal data in your contractual and business relationships with us is Facilitea Selectplace, S.A.U., with company tax code (NIF): A-58481730. Gran Vía de les Corts Catalanes 159-163, planta 8ª. 08028 - Barcelona Spain

Joint data controllers. Also, for certain processing activities that are described in detail in our policy, Facilitea Selectplace and CaixaBank Group companies will jointly process your data, jointly deciding on the purposes (“what the data are used for”) and the resources used (“how the data are used”), being, therefore, joint data controllers.

You will find the list of the companies that process your data, as well as the essential aspects of the joint data controller agreements at: www.caixabank.es/empresasgrupo

If through Facilitea you contract products or services from third-party companies marketed by Facilitea, some of your data, which we will notify you about, will be disclosed by Facilitea to these third-party companies for the performance of the contract requested by you, and will be processed by said third-party companies as the data controller. These third-party companies will inform you about the processing of your personal data and their privacy policy.

What types of processing do we carry out using your data?

The processing of your data may vary depending on the degree of identification established in the contractual relationships that you have with us, and therefore:

If you have registered in Facilitea using means of identification provided by CaixaBank, S.A. (“CaixaBank”), if you finance the purchase of a Facilitea product through a credit transaction with CaixaBank or contract a renting product, we will consider you a fully identified customer (“Identified Facilitea Customer”) and we will apply the following types of processing:

  • Processing based on your consent: This processing is only carried out if you have given your authorisation for us to do so.
    • Creating profiles and analysing your data so we can provide you with a personalised range of CaixaBank Group products and services.
    • Informing you about the range of CaixaBank Group commercial products and services.
    • Disclosing your data to companies that do not form part of the CaixaBank Group.
  • Processing required for the performance of contractual relationships.
  • Processing required to comply with regulatory obligations.
  • Processing based on the legitimate interest of Facilitea.

If you register in Facilitea without using the aforementioned means, as occurs in the user registration and the purchase of products and services on the Facilitea website, we will consider you an unidentified user (“Facilitea User Customer”), and we will apply certain types of processing, explained in this Privacy Policy.

  • Processing required for the performance of contractual relationships.
  • Processing required to comply with regulatory obligations.
  • Processing based on the legitimate interest of Facilitea.

Facilitea Selectplace and CaixaBank Group companies have appointed a Data Protection Officer, who will deal with any matters related to the processing of your personal data and the exercising of your rights.
You can contact the Data Protection Officer to send your suggestions, queries or claims by going to: www.caixabank.es/delegadoprotecciondatos

You can exercise your rights of access, rectification, objection to processing, erasure, restriction, the portability of your personal data, to withdraw your consent and not be subject to automated decision-making, in accordance with the law through the following channels:

Additionally, if you have any complaints related to the processing of your data, you can send them to them to the Spanish Data Protection Agency (www.agpd.es).

Contract languages

The terms and conditions of the contract may be drafted in Spanish, Catalan or English, depending on the language you choose to browse the Website.

Competent courts

In the event of a dispute, the competent courts are the ones in the city where the purchaser usually resides.

Customer support and after-sales service

Facilitea provides a customer help and support service responsible for handling and resolving the most frequently asked questions and customer complaints and claims.

Customers can submit their questions, complaints and claims to the customer support service of Facilitea Selectplace, S.A.U., by contacting the service by email, telephone or post:

  • Email address: servicio.cliente@facilitea.com
  • Telephone No.:93 102 82 63 - 900 404 202
  • Postal address: Gran Vía de les Corts Catalanes 159-163, planta 8, 08028, Barcelona.

The customer support service has a maximum period of one (1) month to resolve claims. In the event of disagreement with the resolution, or if the aforementioned period has passed without any resolution, the Customer may make a claim to the consumer authorities.

Consumers that are European Union residents can access alternative dispute resolution mechanisms through the Online Dispute Resolution Platform of the European Union: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

Facilitea has complaint forms available for consumers.

Waste electrical and electronic equipment

In accordance with Royal Decree 110/2015 on waste electrical and electronic equipment, any products that have the separate collection symbol for electrical and electronic equipment may not be disposed of in domestic waste containers or in any other container unless specifically designated for this purpose, or on public highways.

Facilitea undertakes to carry out the collection of any of these products that the customer is going to dispose of, free of charge at the user’s address, provided that the customer has bought a product with similar features to the one they wish to dispose of.

The user must package the equipment securely for its transport and make sure that it does not contain any removable batteries or accumulators.

All the above is without prejudice to the user’s right to deposit the equipment at the collection points created by public organisations and/or manufacturers.

Existence of code of conduct

Facilitea is part of the CaixaBank Group and shares the commitment of all its companies to people and the environment. You can find the aforementioned code in the “Corporate Responsibility” section of the Website.

Techbuddy

Specific terms and conditions of the TechBuddy technical support service marketed by Facilitea.

What service is offered?

TechBuddy technical services will consist of the setting up and technical configuration of products that you purchase from Facilitea. This service does not include the supply of cables or additional accessories required to operate or connect devices. Hereinafter the “Service”.

Facilitea is responsible for the handling and/or technical configuration of devices, provided that this does not involve the use of external tools and/or the physical anchoring of devices.

Any additional service that you wish to contract and/or that is required for the correct provision of the contracted Service (such as the attachment or physical anchoring of devices or any kind of action that could affect the customer’s property - minor works -), will be subject to a separate quote and will not be carried out without the prior written acceptance of said separate quote.

Once you contract the Service, we will contact you within 48 hours to arrange a date and time slot for the technician’s visit. This date will depend on the delivery date of the device and will always be within 48 hours of delivery of the product. The times for the technician’s visit will be between 8.00 a.m. and 9.00 p.m., Monday to Friday.

Once the Service has been arranged, you will automatically be sent a provisional confirmation by email and text message (SMS) to keep you informed and notified about the status of your Service.

If for any reason you do not receive the email or text message (SMS) confirming the appointment or if you wish to change it, you may contact our technicians by email at info@techbuddy.es or by calling 930 26 83 80.

Once the Service is arranged, any changes that you need to make must first be sent by email to info@techbuddy.es.

Who will provide the Service?

TechBuddy Iberia, S.L., with registered office at Paseo de Gracia 50, 5º, 08007 Barcelona and with company tax code (NIF) B-67076406. This company is subcontracted by Facilitea for the provision of the Service, but Facilitea will be liable to you as the marketer of the Service.

Who markets the Service?

Facilitea, which will also be the company that charges for the Service, as explained in the following point.

What is the price for the Service?

The price of the Service is €59, and this will be paid when customers contract the Service using the payment method they choose from those available on Facilitea. The price includes Value Added Tax (VAT) and all other applicable taxes and will always be shown in euros (€).

Can I cancel the service whenever I want?

You can change the date/time of the appointment for the Service up to 12 hours before the agreed date and time for the Service, retaining the right to make a new appointment on another date if you prefer.

To cancel the Service, you must also return the product that was going to be installed/set up in accordance with the established deadlines and methods.

If the cancellation is made less than 12 hours before the agreed date and time for the Service, you will be given the option to rearrange the Service for a new date/time with an additional charge for the extra call-out by the technician (you will only be charged one (1) call-out charge for each attempt to provide the Services cancelled for this reason).

To change an appointment, you must send an email to info@techbuddy.es including your order number, telephone number and your full name. You may also contact us by telephone at 930 26 83 80.

If on the date scheduled for the provision of the Service in accordance with the contents of this document you are not available or if there is no one who can receive the technician in order for them to provide the Service, for a period longer than 30 minutes from the arranged start time, the Service will be cancelled and the technician will take a photograph of the main entrance and your door, including the date and time of the cancelled appointment. In this event, you will not be provided with the Service and, if you wish to be provided with it, you must pay the cost of a new service.

Facilitea will not be liable for any delays that might occur in the provision of the Services that are a consequence of the cases indicated in the previous point, and you will receive the remaining service time of the total duration of the arranged service for cases with a delay of less than 30 minutes. If the delay is attributable to the technician, you will receive the full contracted service time.

Legal conditions for intermediation by Facilitea in the purchase of Wallbox charging points sold and installed by Canarias Eléctrica de Energía Renovables y Movilidad, SL (EAVE) and marketed by Facilitea.

 

ONE.- What is the product offered?

Through Facilitea Selectplace, S.A.U (hereinafter “Facilitea”), both through its own website www.facilitea.com, and through the Facilitea Store section of the Caixabank website (hereinafter referred to as the Portal), the client may apply to contract with EAVE a package consisting of the purchase of a Pulsar Plus type 2 car charger with a power rating of 7.4 kW or 22 kW, a Power Boost and a white cable holder, as well as the basic installation 20, 40 or 60 metres plus commissioning, where appropriate, of the products acquired.

TWO.- Who is the contract with? What does Facilitea do?

Facilitea, domiciled at Gran Vía de les Corts Catalanes, 159; 08014 Barcelona, with tax no. A-58481730 is the organisation that advertises the package and intermediates in the marketing of the said package. The client will enter into a contract with EAVE.

Facilitea will handle the applications for contracts made by clients through the Portal and pass them on to EAVE for the latter to contact the applicants and, if appropriate, make the contract.

Canarias Eléctrica de Energía Renovables y Movilidad, SL (EAVE), domiciled at Calle Subida al Mayorazgo, 20; Santa Cruz de Tenerife (postcode: C.38110) and tax no. B76811348, will be the company that sells and installs the package. The contract for the package offered is to be made between the client and EAVE. Facilitea has no access to the documents governing the contractual relationship between the client and EAVE.

THREE.- What does the client have to do before contracting the package?

To choose the appropriate product reference according to the length in metres and type of electrical installation, before entering into the contract for the package, the client must:

1. Confirm the type of electrical installation (single or three-phase) of the place where the products purchased are to be installed.

2. Confirm the distance between the electrical meter and the parking space

FOUR.- Installing the package, step by step

1. Request for information and welcome call

Within 24 working hours of the package being contracted, EAVE will contact the client to verify their details and arrange a video call.

If the client prefers, they can send a video to EAVE according to the instructions given by EAVE.

2. Installation.

The basic installation consists of: cabling, PVC piping to house the cabling, electrical protection according to regulations, small parts and fixings, labour, feedthrough, setup of Wallbox mobile app and processing and issue of the installation certificate (CIE).

Using the video or video call from step 2, EAVE will check the location of the installation to assess whether the basic installation is sufficient or extra parts are needed to fit it. In the latter case, EAVE will email the client within 24 working hours with a quote for the extra parts.

Once the client has sent their acceptance of the quote to EAVE, the latter will arrange an appointment with them to carry out the installation within a maximum of 5 working days. The client will pay the amount on the quote they accepted for the extra costs on the day of the installation via POST or online payment link. This payment is necessary to begin the installation.

3. Sending documentation to the client.

After carrying out the installation EAVE will email the invoice in pdf format, the installation report and the installation certificate (CIE) within a maximum of one week.

FIVE:- What is the price of the product?

The price depends on the power rating - 7.4 kW or 22 kW - and on the distance in metres - 20, 40 or 60 metres.

This is broken down below:

SIX.- What is the warranty and the after-sales service?

The applicable warranty and the after-sales service are governed by the contract for the package signed by the client and EAVE. In any case, the client is entitled to be offered a warranty on the products purchased and on their installation.

With regard to after-sales service, Facilitea as an intermediary in the contract informs clients that, in the event of any incident, they may report it using the telephone number 911 291 018 from 9am to 6pm from Monday to Friday (working days at EAVE's business address).

SEVEN.- Is there a right of withdrawal?

Facilitea only deals with the application for a contract, which is then, if appropriate, entered into between the client and EAVE. Any withdrawal must therefore be exercised before EAVE on the terms stipulated in the contract entered into with this firm. In any case, the term for withdrawal is 14 calendar days following signature of the contract, providing the package has not been installed.

If withdrawal is requested from EAVE or if the contract is terminated, if it was financed by CaixaBank, EAVE will inform Facilitea of the said withdrawal so that Facilitea can inform CaixaBank and the associated finance can automatically be cancelled.

The client may also withdraw from the preliminary application to Facilitea for a contract within 14 days of this application being made.

- If the client exercises this right before the contract has been made with EAVE, the application will be cancelled and all sums charged so far will be refunded to the client. In the event that the financing linked to the contract has been contracted, it will be cancelled without any penalty and any repayments on the loan that might have fallen due and been paid by the client will be refunded.

- If the client exercises this right after the contract has been made with EAVE but before installation of the package contracted begins, they must apply to EAVE for withdrawal. The contract will be cancelled automatically. If financing has been contracted, this will be cancelled and any repayments on the loan that might have fallen due and been paid by the client will be returned.

To exercise the right of withdrawal from the application for a contract to Facilitea, telephone 900 404 202 or send an email to servicio.cliente@facilitea.com.

EIGHT.- Who will process my data?

Basic information on the processing of your data is given below. You can consult the full breakdown of how we will use your data in our Privacy Policy, which you can find at any time at www.facilitea.com/privacypolicy

The data controller for your personal data in your contractual and business relations with us is Facilitea Selectplace, S.A.U. Tax no. A-58481730. Gran Vía de les Corts Catalanes 159-163, planta 8ª. 08028 - Barcelona, Spain

Joint data controllers. Furthermore, for certain processing about which you are informed in detail in our policy, Facilitea Selecplace and companies in the CaixaBank group will jointly process your data, deciding together the purposes ("why the data are used") and the means used ("how the data are used") and will therefore be jointly responsible for the said processing.

You can find a list of the companies processing your data, as well as essential aspects of the jointly responsible processing agreements, at: www.caixabank.es/empresasgrupo

How will you process my data?

Processing of your data may vary depending on the level of identification established in your contractual relations with us, for which reason:

If you registered with Facilitea using means of identification provided by CaixaBank, S.A. (“CaixaBank”), if you finance the acquisition of a Facilitea product through a loan from CaixaBank or enter into a leasing contract for a product, we will consider you a fully identified client ("Identified Facilitea Client") and the following processing will be carried out:

  • Consent-based processing: This processing only takes place if you have authorised it..
    • Prepare profiles and analyse your data to create a personalised offer of CaixaBank products and services.
    • Keep you informed about the commercial range of CaixaBank products and services.
    • Pass on your data to companies that do not form part of the CaixaBank group
  • Processing necessary to carry on the contractual relationship
  • Processing necessary to meet regulatory obligations
  • Processing based on Facilitea's legitimate interest

If you registered with Facilitea without the means described above, as is the case when a user registers and purchases products and services on the Facilitea website, we will consider you a non-identified user "Facilitea User Client"), and certain processing will be carried out, as specified in this Privacy Policy.

  • Processing necessary to carry on the contractual relationship
  • Processing necessary to meet regulatory obligation
  • Processing based on Facilitea's legitimate interest

Facilitea Selectplace and the companies in the CaixaBank group have appointed a data protection officer, who will attend to you to respond to any matters concerning the processing of your personal data and the exercise of your rights.

You can contact the data protection officer to send them your suggestions, enquiries, queries or complaints at this address: www.caixabank.es/delegadoprotecciondatos.

You may exercise your rights to access, rectification, objection, erasure, restriction or portability of personal data, to withdraw your consent and not to be subject to automated decisions in accordance with the law, through the following channels:

Furthermore, should you have any complaint arising from the processing of your data, you can approach the Spanish Data Protection Agency (www.agpd.es).

NINE.- Passing on your personal data

To process the application made by the client, Facilitea will pass the following client data on to Canarias Eléctrica de Energía Renovables y Movilidad, SL (EAVE) : full name, identity document number, postal address, email address, mobile phone number and current account number, for the sole purpose of contacting the client in order to provide the service in which they are interested.

Legal conditions of the marketing by FACILITEA of the interior design project with furniture made by KAVE HOME

 

ONE.- What service is offered?

Through Facilitea Selectplace, S.A.U (hereinafter “FACILITEA”), both on its own website www.facilitea.com, and in the FACILITEA Store section of the Caixabank website, customers can request to contract the interior design project with furniture (hereinafter, the “Kave Home Room Set”) for the price that customers choose from those on offer, in order to then redeem it on the website of Kave Home, S.L.U. (hereinafter, “KAVE HOME” ).

The Kave Home Room Set consists of the purchase by customers of a voucher worth a certain sum for the purchase of furniture and decorations on the KAVE HOME Spain website (www.kavehome.com).

The Kave Home Room Set also includes the decoration service provided by a KAVE HOME interior designer, consisting of the creation of an interior design project for the room(s) chosen by customers, to help them, if they wish, with their choice of furniture. For the preparation of the interior design project by the designer, customers must (i) first complete a design questionnaire provided by KAVE HOME and (ii) register as a user on the KAVE HOME website, using the same email address as the one notified by FACILITEA. The project will be presented to the customer by the designer via a video call, on a date when the customer has arranged an appointment with KAVE HOME.

The general conditions for the use of Kave Home gift cards will also be applicable, which are available at all times at www.kavehome.com .

TWO.- Services included

When ordering the Kave Home Room Set through FACILITEA, the offered price includes the following additional services, which are valid for customers’ first order at KAVE HOME:

  • An interior design service by a professional
  • Transport
  • Assembly of the furniture inside the room (if customers so choose)

THREE.- Who will provide the service and who is it contracted with?

KAVE HOME with company tax number (C.I.F.) B55159271 and registered office at carrer Tallers (Pol. Industrial Can Cuca), 14, Sils (17410), Girona, will be responsible for providing the interior design service, and will also be responsible for the transport and assembly of the Kave Home Room Set purchased via FACILITEA. It will also be the vendor of the furniture that may be bought with the Kave Home Room Set purchased through FACILITEA.

After the ordering of the Kave Home Room Set through FACILITEA, KAVE HOME will contact the customer by telephone to inform them about how the service works.

The steps will be as follows:

  • 1) The interior designer from KAVE HOME will call the customer to gather the necessary information about their style and preferences for the room they wish to change in order to design a suitable interior design.
  • 2) The choice of the date to schedule a video call between the designer and the customer, to show the customer the design project created in accordance with the chosen budget.
  • 3) After the meeting with the designer is completed, the customer will receive the list of suggested items by email and must accept or request amendments to the project. Once the project is accepted, the customer will receive, by email, all the details to make the purchase of the Kave Home Room Set. In order to complete the order in the KAVE HOME space, it will be necessary for the customer to use the user account created using the same email address that was used to complete the order on FACILITEA.

The general conditions that are available at all times at www.kavehome.com will also be applicable to this transaction..

FACILITEA will not have access to the design project contract that will be entered into between the customer and KAVE HOME.

FOUR.- Who markets the service?

Facilitea Selectplace, S.A.U. with registered office at Gran Vía de les Corts Catalanes, 159, Barcelona (08014) and with company tax number (CIF) A-58481730 is the company that markets the Room Set with interior design service, selling the Kave Home Room Set for the sum that the customer wishes to spend, which will then be redeemed on the KAVE HOME website.

FACILITEA will manage the sales of the Kave Home Room Set for the chosen sum for the later purchase of furniture at KAVE HOME through FACILITEA marketing channels and will forward KAVE HOME information about said sales so that KAVE HOME can provide the service to customers.

Identification of the data controller of the FACILITEA website:

  • Owner: Facilitea Selectplace, S.A.U.
  • Registered office: Gran Vía de les Corts Catalanes 159-163, planta 8ª, 08014 Barcelona (Spain)
  • Company tax number (CIF): A-58481730
  • Public Registry: Companies Register of Barcelona, page 114221, folio 52, book 8567, volume 9373
  • Adaptation to the Public Limited Companies Act: entry 3 in folio 50420
  • Telephone No.: 900 404 202
  • Email: servicio.cliente@facilitea.com

FIVE.- What is the price for the service?

The total price of the service varies according to the price of the Kave Home Room Set chosen by the customer from the options offered by FACILITEA.

Using the sum of the Kave Home Room Set voucher, customers can choose any of the products that KAVE HOME offers on its website (except for the exceptions included in the terms and conditions of www.kavehome.com), although they may only purchase the products that are available when they place their order. The Kave Home Room Set voucher will only be valid for purchases made on the Kave Home Spain website.

If the total price of the chosen products is higher than the price of the Kave Home Room Set voucher purchased on FACILITEA, customers must pay the difference directly as if it were a separate and additional purchase to that made via FACILITEA.

The price of the set is always shown in euros and includes VAT and any other taxes that are in force and legally applicable at the time.

If FACILITEA identifies a clear mistake in the price of one of the published Kave Home Room Set products, it shall immediately notify the customer and make the relevant rectifying publication on the website and the usual media, and the customer will have the option to either reconfirm their order at the correct price or cancel it, through the “My Account” section.

FACILITEA expressly reserves the right to change the prices at any time with no need for prior notice. However, in all instances, the prices in force on the Website when the order in question is placed will be applied to the Customer.

SIX.- What are the available payment methods?

To make payment, customers must follow all the instructions shown in the online contracting request process in the FACILITEA online purchase flow process.

All the payment methods provided by FACILITEA are subject to payment checks and authorisations by companies (card issuers and/or payment account providers), and if said company does not authorise the payment, then the initiated purchase procedure may not continue and the order will be automatically cancelled.

The charge of the product or service price and of any applicable taxes will occur when the contracting request is made.

Customers can use the following payment methods:

  • Immediate payment: by card, without financing.
  • Payment by finance: payment option available for products where financing is expressly offered through the following options:
    • Through a loan granted by CaixaBank, S.A.
    • Through payment in instalments made with a card from CaixaBank Payments & Consumer E.F.C., E.P., S.A.U. (hereinafter “CPC”) that accepts payment in instalments.

CaixaBank, S.A., with registered office at calle Pintor Sorolla, 2-4, València (46002), and with company tax number (NIF) A08663619, registered in the Special Administrative Register of the Bank of Spain with registration number 2100 and in the Companies Register of Barcelona, in volume 42,657, folio 33, page V-178351, inscription 109, and CaixaBank Payments & Consumer, E.F.C. E.P., S.A.U., with registered office at calle Caleruega 102, Madrid (28033), with company tax number (NIF) A-08980153, registered in the Companies Register of Madrid, page M-656492, and registered in the Special Administrative Register of the Bank of Spain with registration number 8776, collaborate exclusively on financing for the purchase of the voucher for the Room Set with interior design offered through FACILITEA and for the full indicated price according to the chosen Room Set voucher.

Finance is subject to the analysis of the solvency and ability to repay of applicants, in accordance with the risk policies of the companies. If a customer chooses the finance option and it is ultimately not granted, the contracting request for the Room Set and interior design will be automatically cancelled.

SEVEN.- What guarantee and after-sales service is there?

FACILITEA is exclusively responsible for the guarantee and after-sales service regarding the purchase of the Kave Home Room Set voucher for the later purchase of items on the KAVE HOME website. That is, it will guarantee that the Kave Home Room Set voucher can effectively be used in order to buy items up to its price, on the KAVE HOME website.

And KAVE HOME, as the vendor of the items that the customer ultimately acquires by redeeming the balance of the Kave Home Room Set voucher bought through FACILITEA, will be responsible for the guarantee and after-sales service of the purchased items and for the interior designer service that a KAVE HOME designer will provide.

Customers can report any incident using any of the following methods:

  • 1) To the FACILITEA Customer Service Department
  • 2) To KAVE HOME, by calling 900 897 980

EIGHT.- Do customers have a right of withdrawal?

Yes, customers have a right of withdrawal for a period of 14 calendar days after the delivery and assembly of the items in the customer’s home.

Withdrawal from the specific furniture and/or decoration items chosen by customers on the KAVE HOME website is regulated by KAVE HOME in the general purchase conditions on its website.

In the event of total withdrawal from the order after delivery and assembly in the customer’s home, FACILITEA will have the authority to decide if the costs associated with the project management are charged to the customer. Said costs will be equivalent to €40 for the interior design service plus 10% of the sum spent during the first purchase at KAVE HOME.

NINE.- Disclosure of your personal data

Please find basic information about the processing of your data below. You can read the complete description of how we will use your data in our Privacy Policy, which you can access at any time at: www.facilitea.com/politicadeprivacidad

The controller of your personal data in your contractual and business relationships with us is Facilitea Selectplace, S.A.U., company tax code (NIF): A-58481730. Gran Vía de les Corts Catalanes 159-163, planta 8ª. 08028, Barcelona, Spain

Joint data controllers. Also, for certain processing activities that are described in detail in our policy, Facilitea, Selectplace and CaixaBank Group companies will jointly process your data, jointly deciding on the purposes (“what the data are used for”) and the resources used (“how the data are used”), being, therefore, joint data controllers.

You will find the list of the companies that process your data, as well as the essential aspects of the joint data controller agreements at: www.caixabank.es/empresasgrupo

What types of processing do we carry out using your data?

The processing of your data may vary depending on the degree of identification established in the contractual relationships that you have with us, and therefore:

If you have registered in FACILITEA using means of identification provided by CaixaBank, S.A. (“CaixaBank”), if you finance the purchase of a FACILITEA product through a credit transaction with CaixaBank or contract a renting product, we will consider you a fully identified customer (“Identified FACILITEA Customer”) and we will apply the following types of processing:

  • Processing based on your consent: This processing is only carried out if you have given your authorisation for us to do so.
  • Prepare profiles and analyse your data so we can provide you with a personalised range of CaixaBank Group products and services.
  • Inform you about the range of CaixaBank Group commercial products and services.
  • Disclose your data to companies that do not form part of the CaixaBank Group.
  • Processing required for the performance of contractual relationships.
  • Processing required to comply with regulatory obligations.
  • Processing based on the legitimate interest of FACILITEA.

If you register in FACILITEA without using the aforementioned means, as occurs in the user registration and the purchase of products and services on the FACILITEA website, we will consider you an unidentified user (“FACILITEA User Customer”), and we will apply certain types of processing, explained in this Privacy Policy:

  • Processing required for the performance of contractual relationships.
  • Processing required to comply with regulatory obligations.
  • Processing based on the legitimate interest of FACILITEA.

Facilitea Selectplace and CaixaBank Group companies have appointed a Data Protection Officer, who will deal with any matters related to the processing of your personal data and the exercising of your rights.

You can contact the Data Protection Officer to send your suggestions, queries or claims by going to:

www.caixabank.es/delegadoprotecciondedatos

You can exercise your rights of access, rectification, objection to processing, erasure, restriction, the portability of your personal data, to withdraw your consent and not be subject to automated decision-making, in accordance with the law through the following channels:

Additionally, if you have any complaints related to the processing of your data, you can send them to the Spanish Data Protection Agency (www.agpd.es) .

TEN.- Disclosure of your personal data to KAVE HOME

In order to process orders made by customers, it is necessary for KAVE HOME and FACILITEA to process certain personal data. In this regard and for the correct provision of services by KAVE HOME, FACILITEA will disclose the following customer details to KAVE HOME: full name, national identity document (DNI) No., postal address, email address and telephone number.

Consequently, both parties will be considered the "DATA CONTROLLERS”.

All the obligations relating to the processing carried out by KAVE HOME will be regulated in the KAVE HOME privacy policy.