General Trading Conditions

General Trading Conditions

Identification of the data controller of the website

Name: Facilitea Selectplace, S.A.U. (hereinafter, Facilitea)
Registered office: Gran Vía de les Corts Catalanes 159-163, planta 8ª 08014 Barcelona (España)
Company tax number: A-58481730
Public Register: Companies Register of Barcelona, page 114221, folio 52, book 8567, volume 9373.
Adaptation to comply with the Digital Services Act: entry 3 of folio 50420
Telephone No.: 93 102 82 63 - 900 404 202
E-mail address: servicio.cliente@facilitea.com

Scope of application

These general conditions are applicable to all promotions, offers and sales of products provided by external Sellers on this Website, where Facilitea acts as a mere intermediary of the Seller or provider of a service. All Sellers have the status of a supplying company.

The specific conditions of said Seller (such as the price, features, payment, delivery, etc.) that are indicated for each product on its product information page and during the purchasing process itself will also be applicable. The company that sells the product will be indicated in the information about each product.

If there is any difference between the Seller’s specific clauses and these general conditions, the specific clauses shall be applied.

These purchase conditions will be valid for as long as they are published on the Website, with Facilitea reserving the right to amend them.

As a Customer you are governed by the purchase conditions in force when contracting a product or service, and must expressly accept them in order to complete the contracting.

The purchase contract for products sold on the Website is entered into between you as the Customer and the Seller. The Seller is the only party responsible for the condition of said sale. Facilitea acts as a mere transmitter of the Seller’s content and does not provide the service, and therefore does not assume any liability arising from the contract.

You may make purchases of products or services bought through the Website www.facilitea.com as a “guest”, with no need for you to be a registered user or have prior identification and authentication through a provided username and password. However, for access to, the contracting or use of some products and services, you may be required to register. In both instances, purchases made will be considered validly performed and will be binding. Consequently, you will be exclusively responsible for any purchases of products or services through the Website made by any third party that uses your username and password.

You may only purchase and contract products and services from third-party Sellers through the Website if you are not a trader. Therefore, you may not purchase and contract products and services from third-party Sellers through the Website if you do not meet this condition. All purchasing and contracting of products and services from third-party Sellers through the Website for resale, transfer and/or wholesale or retail sale is strictly prohibited. In the event that, due to certain circumstances (such as the number of units purchased, the type of product or service, the specification of the offer or any others we might deem relevant), we find evidence that you might be in breach of this prohibition, we will carry out the pertinent checks (possibly including contacting you), and we may refuse purchases and contracts that are suspicious of having been made for illicit or prohibited purposes, specifically according to these General Meditation Conditions. Suspicious orders may be reported to the competent authorities for them to take the pertinent legal actions.

Contracting procedure

The marketing of offers made by Sellers on the Website is done by Facilitea. Facilitea’s involvement is neutral and passive, as it is limited to marketing and providing what is offered by the Seller.

CaixaBank, S.A., with registered office at calle Pintor Sorolla, 2-4, 46002 Valencia, with company tax number (NIF) A08663619, registered in the Special Administrative Register of the Bank of Spain with registration number 2100 and in the Companies Register of Valencia, in volume 10370, folio 1, page V-178351, and CaixaBank Payments & Consumer, E.F.C. E.P., S.A.U., with registered office at la Avenida de Manoteras nº 20. Edificio París. 28050 Madrid, with company tax number (NIF) A-08980153, registered in the Companies Register of Madrid, page M-656492, and registered in the Special Administrative Register of the Bank of Spain with registration number 8776, collaborate exclusively on financing for the purchase of goods or the contracting of services.

These offers are subject to the rules and regulations established by the 7/1996 Retail Trade Regulation Act, the 34/2002 Information Society Services and Electronic Commerce Act (hereinafter the “ISSA”), Legislative Royal Decree 1/2007 of 16th November, which approves the consolidated text of the Consumer Protection Act, and the 7/1998 General Contracting Conditions Act and all other applicable legal provisions.

Access to and registration on the Website

Access to and the browsing of the catalogue of products and/or services published on the Website www.facilitea.com are freely available and free of charge, with no need for you to register.

Similarly, in order to initiate the contracting process for the products and/or services displayed on the Website, you may log in using your registered username or continue the purchase as a guest.

In order to enter, browse and contract via the Facilitea section of the CaixaBank website, it will be necessary to log in as a user of said site.

Requirements to register as a user

  • Legal age requirement: In order to register as a user on our platform, you must be over 18 years of age. By registering, you declare and guarantee that you fulfil this age requirement. We reserve the right to request verification of your age and to suspend or cancel your account if there is any uncertainty regarding or breach of this requirement.
  • True and complete information: When registering, you must provide true, up-to-date and complete information about your identity and other data requested in the registration form. You are responsible for keeping said information up to date.
  • Personal and non-transferable account: The user account is personal and non-transferable. You undertake not to share your access credentials with third parties and to protect the confidentiality of your password. You will be responsible for all the activity in your account.
  • Compliance with regulations and requirements: By registering on and using our platform, you undertake to comply with all applicable laws and regulations, and with the general conditions and privacy policies established by Facilitea.
  • Verification and acceptance: We reserve the right to check the information provided by you at any time. Acceptance for registration is at the discretion of Facilitea, which may refuse or cancel any registration that does not comply with the established requirements or that, in its opinion, could represent a risk to the security or correct functioning of the platform.

Cancellation as a registered user

  • Cancellation request: If you register, you may request the cancellation of your account at any time. To do this, you must email a request to: servicio.cliente@facilitea.com. The request must include explicit confirmation of your wish to cancel the account.
  • Cancellation process: When the request is received, we will deactivate the account within a maximum period of 10 working days. During this period, you may receive confirmation of your request and, if required, additional information on the steps to be taken.
  • Consequences of the cancellation: Cancellation as a registered user will entail the deletion of the data associated with the account, in accordance with our Privacy Policy and applicable data protection regulations. However, some data may be retained anonymously or in cases when it is necessary in order to comply with legal obligations, resolve disputes or fulfil our agreements.
  • Reactivation of the account: Once the account is deactivated, you will not be able to access services or the information associated with the account. If you wish to reactivate your account, you must register again, in accordance with the terms and conditions in force at that time.
  • Reservations of rights: We reserve the right to unilaterally cancel a user account in the event of any breach of the terms and conditions, fraudulent use, illegal activity or any other reason that, in the opinion of Facilitea, could harm the functioning and/or security of the platform or that of other users.
  • Cancellation confirmation: Once the cancellation process is complete, you will receive confirmation via the contact means on record in your account. This confirmation will serve as notification that the cancellation has been carried out correctly.

Advertising

The platform may contain advertisements and sponsored content. Said advertisements will be clearly identified as such and will not affect the user experience or access to the content and services offered on the platform.

Facilitea does not accept any responsibility for the content of advertising by Sellers or for the products or services offered in said advertisements. Any commercial transaction or relationship that the user establishes with advertisers will be exclusively between the user and the advertiser.

For the management and personalisation of advertising, the platform may use cookies or other similar technologies. The use of these technologies will be governed by our Cookie Policy, which is available on the Website.

All the promotional offers that are shown on the Website are valid for as long as they appear on the Website and specific information will be given about the terms and conditions of each promotion. In all instances, the completion of an order on the Website will be subject to product availability. In the case of products that are given away in promotions, the specific terms and conditions provided in each promotion will be applicable, such as the duration of the promotion, the number of units available, eligibility requirements, etc.

The contents, product catalogue, special offers, promotions, images and, in general, all information published by Facilitea, whether on the Website or on other media, will be considered valid until the indicated date or, in all instances, until they are updated. Facilitea reserves the right to update, amend or delete contents without notice as it deems appropriate. Said amendments and updates will be published and will be available to customers at all times on the Website.

The prices, features and images of Sellers’ products might contain typographical errors. The Seller is not compelled to provide a product if the mistake is obvious and unambiguous and could have been recognised by you.

Costs and taxes

The prices of all the products published by Facilitea include taxes and delivery costs, unless expressly indicated otherwise in the purchase process or in the Seller’s specific conditions.

If the payment of additional taxes is required due to legislative changes or specific requirements of the delivery location, these will be detailed in advance.

Certain products, such as vehicles, involve other expenses that are not included in the sale price, such as registration expenses and relevant taxes.

Available stock

All the products and services offered on the platform are subject to availability. Sellers do everything they can to keep stock up to date, but cannot guarantee availability at all times.

Home delivery

The home delivery service is restricted to Spain.
The order will be delivered by a courier service to the address indicated by you, as included in the specific purchase conditions (order summary).

If the order is to be delivered to a company’s address, the carrier company will leave the delivery at reception or delivery point and will request a signature from the receptionist or concierge, without the signature of the person to whom the parcel is addressed being required for it to be understood as duly delivered.

If the indicated address is a personal address with a concierge, the carrier will deliver it directly to the concierge. The concierge can sign the acknowledgement of receipt provided that there is a concierge desk at reception or in the building and it will be understood as duly delivered with said signature.

If the indicated address is a personal address that does not have a concierge, the item will only be understood as duly delivered when it is delivered to the address provided by the Customer in the purchase process and that appears in the order confirmation, without the signature of the person to whom the parcel is addressed being required.

Products delivered to dealerships (motor vehicles) are not delivered to your address and must be collected by you from the agreed-upon dealership or the dealership provided for this purpose during the contracting process.

Right of withdrawal

You have the right to withdraw from a purchase from the Seller, with no requirement to indicate the reason, for a period of 14 calendar days, unless the Seller’s specific conditions set out a longer period, which will then be the period you have the right to. The period will begin on the date of receipt of the ordered item, or on the date of the execution of the contract in service contracts.

The product to be returned due to the withdrawal must be in perfect condition, including its instructions and with all included accessories or free gifts.

You will only be liable for the loss in value of goods as a result of any handling of them other than that required to establish the nature, features and functioning of the goods.

The right of withdrawal is not applicable in situations in which, due to the nature of the products, it is impossible to return them, and especially in the following cases:

a. The supply of sealed smartphones, sealed sound or video recordings or sealed computer programs that have been opened after their delivery.

b. The supply of sealed goods that are not suitable to be returned due to health and safety or hygiene protection reasons and that have been opened after delivery.

c. The supply of goods that could deteriorate or pass their use-by date quickly.

d. The supply of goods prepared in accordance with the consumer’s or user’s specifications or that are clearly personalised.

e. The supply of accommodation services for purposes other than their use as housing, the transport of goods, vehicle leasing or renting and food or services related to recreational activities, if the contracts provide a specific date or period for their supply.

f. The supply of digital content that is not provided in a material format, once the supply has started and if the contract imposes a payment obligation on the consumer or user when the following conditions are fulfilled:

  • 1. If you have given your prior consent to begin the supply during the right of withdrawal period.
  • 2. If you have expressed your awareness that, consequently, you have lost your right of withdrawal, and
  • 3. The supplying company has provided confirmation.

You can exercise your right of withdrawal by contacting the Seller, using the address provided during the purchase process. If you wish, you may use this downloadable form for withdrawal from the Seller, although its use is not obligatory.

The Seller must refund all payments received from you within 14 calendar days of the date on which it has been informed of your decision to withdraw from the contract. The Seller must make the payment using the same payment method used by you for the original transaction; under no circumstances will you incur any expense as a consequence of the refund.

The Seller may withhold the refund until it has received the goods, or until you have submitted proof of their return, whichever condition is fulfilled first. If the Seller offers to collect the product from your address, you must give a date and time for the collection. The Seller shall assume the expenses for the collection of the product, unless otherwise indicated in the specific conditions of the product.

When you exercise your right of withdrawal and the price to be paid has been financed by CaixaBank, S.A or CaixaBank Payments & Consumer through the Website, exercising the right of withdrawal will involve the termination of the loan without any penalty whatsoever for you.

Financial conditions and payment methods

All the products and/or services offered on the Facilitea Website have the final price of the product or service displayed with it, along with, as applicable, any possible discounts that could be applied to the purchase of said product or service.
The prices shown on the Website are solely applicable to the products offered through said channel and for as long as they remain published, and the same products may have different prices when purchased through the Facilitea section available from CaixaBank, exclusively for its customers.

The product prices are always shown in euros and include VAT and any other taxes that are in force and legally applicable at the time.

If Facilitea identifies a clear mistake in the price of one of the published products, it shall immediately notify you and make the relevant rectifying publication on the Website and the usual media, and you will have the option to reconfirm your order at the correct price or cancel it, in the “My Account” section.

Facilitea expressly reserves the right to change prices at any time with no prior notice. However, the prices in force as indicated on the Website when you placed the corresponding order will always be applied.

Payment methods

You hereby undertake to make the full payment of the indicated price, including the delivery costs and applicable taxes, through the payment methods available on the platform, or, if applicable, through the method established by the Seller in its specific conditions. The transaction will be confirmed once payment has been verified.

To make payment, you must follow all the instructions shown in the online contracting process in the online purchase flow process.

All the payment methods provided by Facilitea are subject to checks and authorisations by the companies that provide the payment methods (card issuers and/or payment account providers), but if said company does not authorise the payment, then the initiated purchase procedure may not continue and the order will be automatically cancelled and the sale of the requested product or products will be understood as not completed.

The charge of the product price and of any applicable taxes will only occur when the order is formalised. The following payment methods are available, depending on the product selected:

a. Inmediate payment: by card, without financing. Payment option available for the entire catalogue of products.

b. Payment with financing: a payment option available for products where financing is expressly offered through the following options:

Finance through a loan with CaixaBank, S.A. or by a CPC card is offered for the purchase of products exclusively from Facilitea and for the full indicated price for each product. Finance is subject to the analysis of the solvency and ability to repay of applicants, in accordance with the risk policies of the companies. If you choose the finance option and it is ultimately not granted, the order will be automatically cancelled.

Most products offer finance without interest charges or fees (APR 0% and NIR 0%) with various repayment periods, which you must choose during the contracting process.

A representative example calculated to finance the total price of a product, €1,309 in this case: APR 0%, NIR 0%. Repayment period: 30 months. Total amount of the loan: €1,309. Amount of monthly instalments: 29 instalments of €43.63 and a final instalment of €43.73. Total cost of the loan: €0. French amortisation system. The price and the total instalment price would both be €1,309 in this case.

The products that offer finance with associated interest payments clearly indicate and specify in detail the financing conditions, which vary according to the chosen repayment period, on the product page and in the purchase process. The applicable financing conditions are also detailed in the order summary that the Customer receives with confirmation of their order.

It is also possible to pay for a purchase through the redemption of a promotional code. The inclusion of the code during the payment process will mean the product’s total or partial payment, depending on the amount of the code and the price of the product. For example: If the Customer has a €200 promotional code and wishes to buy a TV for €1,500. They will pay €200 by including the promotional code, and will pay the remaining €1,300 with another payment method that they choose: immediate payment or through financing.

The promotional codes may only be used for the purchases made on the Website. It is prohibited to sell, exchange or give a promotional code as a gift. The Customer that has a promotional code cannot post or disseminate said promotional code on any other website or in any other public form as a gift, donation, sale or exchange. The use of promotional codes for commercial purposes is prohibited. Promotional codes may only be used once per product and per order. They cannot be exchanged for cash.

Seller’s legal guarantee

The legal guarantee ensures that all the products sold via the Website comply with the advertised specifications, are suitable for the use that products of the same type are normally used for and have the quality and features that are usual in products of the same type and that you can reasonably expect.

All the new products sold after 1st January 2022 are guaranteed for a period of 3 years from the delivery date, or a period of two years in the case of contents and digital services.

For second-hand or reconditioned products, which are specified as such in the product page during the purchase process, such as used vehicles, the guarantee period is established as 1 year.

If a non-conformity arises during the first two years after the delivery of the product, it is assumed that it existed when the product was delivered, unless demonstrated otherwise or when this assumption is not compatible with the nature of the product or the type of non-conformity. If the non-conformity arises after these first two years, you will be responsible for proving that the defect existed when the product was delivered so that it is covered by the legal guarantee.

In the case of a product non-conformity within the indicated periods, you will have the right to choose between the repair or replacement of the product, unless one of these options is objectively impossible or disproportionate. In this situation, you may request a reduction in the price or the termination of the contract, in which case the price paid for the defective product will be refunded.

The legal guarantee does not cover defects caused by:

  • Defects due to use not in accordance with the product instructions.
  • Defects caused by impacts, incidents or wear and tear.
  • Products that have been tampered with by the Customer.
  • The incorrect configuration of a digital service by the Customer.
  • A virus in computer equipment.

In addition to the legal guarantee, the manufacture may voluntarily give an additional commercial warranty, in which case this will be sent with the purchased product indicating its terms and conditions.

The Customer must keep their receipt or proof of purchase as a guarantee for any possible future product changes, repairs or returns.

To report a fault or non-conformity, you can contact the technical support helpline of the manufacturer of the product directly or contact the Seller. Facilitea may not receive or answer reports of faults or non-conformities, because it is not a party of the purchase contract.

The identity of the Seller is specified in the purchase process of each product as applicable.

Privacy and data protection policy

Please find basic information about the processing of your data below. You can read the complete description of how we will use your data in our Privacy Policy, which you can access at any time at www.facilitea.com/politicadeprivacidad

The controller of your personal data in your contractual and business relationships with us is Facilitea Selectplace, S.A.U., with company tax code (NIF): A-58481730. Gran Vía de les Corts Catalanes 159-163, planta 8ª. 08028 - Barcelona Spain

Joint data controllers. Also, for certain processing activities that are described in detail in our policy, Facilitea SelectPlace and CaixaBank Group companies will jointly process your data, jointly deciding on the purposes (“what the data are used for”) and the resources used (“how the data are used”), being, therefore, joint data controllers.

You will find the list of the companies that process your data, as well as the essential aspects of the joint data controller agreements at: www.caixabank.es/empresasgrupo

If through Facilitea you contract products or services from third-party companies marketed by Facilitea, some of your data, which we will notify you about, will be disclosed by Facilitea to these third-party companies for the performance of the contract requested by you, and will be processed by said third-party companies as the data controller. These third-party companies will inform you about the processing of your personal data and their privacy policy.

What types of processing do we carry out using your data?
The processing of your data may vary depending on the degree of identification established in the contractual relationships that you have with us, and therefore:

If you have registered in Facilitea using means of identification provided by CaixaBank, S.A. (“CaixaBank”), if you finance the purchase of a Facilitea product through a credit transaction with CaixaBank or contract a renting product, we will consider you a fully identified customer (“Identified Facilitea Customer”) and we will apply the following types of processing:

  • Processing based on your consent: This processing is only carried out if you have given your authorisation for us to do so
    • Creating profiles and analysing your data so we can provide you with a personalised range of CaixaBank Group products and services
    • Informing you about the range of CaixaBank Group commercial products and services
    • Disclosing your data to companies that do not form part of the CaixaBank Group
  • Processing required for the performance of contractual relationships
  • Processing required to comply with regulatory obligations
  • Processing based on the legitimate interest of Facilitea

If you register in Facilitea without using the aforementioned means, as occurs in the user registration and the purchase of products and services on the Facilitea website, we will consider you an unidentified user (“Facilitea User Customer”), and we will apply certain types of processing, explained in this Privacy Policy.

  • Processing required for the performance of contractual relationships
  • Processing required to comply with regulatory obligations
  • Processing based on the legitimate interest of Facilitea

Facilitea SelectPlace and CaixaBank Group companies have appointed a Data Protection Officer, who will deal with any matters related to the processing of your personal data and the exercising of your rights.

You can contact the Data Protection Officer to send your suggestions, queries or claims by going to: www.caixabank.com/delegadoprotecciondatos.

You can exercise your rights of access, rectification, objection to processing, erasure, restriction, the portability of your personal data, to withdraw your consent and not be subject to automated decision-making, in accordance with the law through the following channels:

Additionally, if you have any complaints related to the processing of your data, you can send them to them to the Spanish Data Protection Agency (www.agpd.es).

Contract languages

The terms and conditions of the contract may be drafted in Spanish and in any other languages that the Seller decides.

Competent courts

In the event of a dispute, the competent courts are the ones in the city where the purchaser usually resides.

Customer support and after-sales service

To handle and resolve the most frequently asked questions and any complaints you might have, you must contact the Seller, either by email, telephone or by writing to its postal address.

All complaints or disagreements must be resolved directly with the Seller and Facilitea cannot participate in the process, as it does not assume any responsibility in the contract.

Consumers that are European Union residents can access alternative dispute resolution mechanisms through the Online Dispute Resolution Platform of the European Union: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

Waste electrical and electronic equipment

In accordance with Royal Decree 110/2015 on waste electrical and electronic equipment, any products that have the separate collection symbol for electrical and electronic equipment may not be disposed of in domestic waste containers or in any other container unless specifically designated for this purpose, or on public highways.

Facilitea undertakes to carry out the collection of any of these products that the customer is going to dispose of, free of charge at the user’s address, provided that the customer has bought a product with similar features to the one they wish to dispose of.

The user must package the equipment securely for its transport and make sure that it does not contain any removable batteries or accumulators.

All the above is without prejudice to the user’s right to deposit the equipment at the collection points created by public organisations and/or manufacturers.

Compliance with the Digital Services Act (DSA)

At Facilitea we are committed to transparency, the protection of users’ rights and compliance with all applicable regulations, including the Digital Services Act (DSA). Below is the relevant information to guarantee compliance with the DSA.

1. Content moderation

1.1 Criteria and procedures
Facilitea is not responsible for any content that Sellers provide on their websites. However, we attempt to moderate this content in accordance with the following criteria:

  • The prohibition of illegal content, including, but not limited to, counterfeit products, dangerous materials and any other content prohibited by law.
  • Evaluation of suspicious content or content that has been reported by users.

1.2. Notification to parties affected by the service (Sellers)
If content is deleted or blocked, the Seller will receive a notification that will include:

  • The specific reasons for the deletion or blocking.
  • The procedure to appeal against the decision, if you believe that a mistake has been made.

2. Complaint and appeal procedures

2.1. Complaint system
If the Seller has a complaint regarding the content moderation or any other aspect of our service, it can make a complaint by email to: servicio.cliente@facilitea.com

2.2. Review process
Once a complaint is received, our team will review it within a period of 15 working days. We will notify the Seller of the result of the review and the steps to follow.

3. Information about Sellers and products

3.1. Transparency by Sellers
We provide clear information about the Sellers that appear on our Website, including:

  • Name and contact details of the Seller.
  • Information about the origin of the products.

3.2. Product Description
We ensure that all product descriptions are accurate and transparent, providing all the relevant information so that customers can make informed decisions.

4. Measures against illegal content

4.1. Notification and action
If you notice illegal content on our Website, you can report this by email to: servicio.cliente@facilitea.com

4.2. Cooperation with authorities
We cooperate fully with the competent authorities in order to identify and remove illegal content from our Website.

5. Transparency in advertising
All our advertising content is clearly indicated, so that you can distinguish it from other types of content.

6. Contact point for compliance with the Digital Services Act
At Facilitea we are committed to compliance with the Digital Services Act (DSA) and we provide a specific contact point to facilitate communication with the competent authorities, users and other stakeholders.

Information about the contact point

For all types of direct communication regarding the application of this Act, electronically, with the authorities of Member States, with the European Commission, with the European Board for Digital Services and with parties affected by the service, the following contact point has been designated:

Email address: servicio.cliente@facilitea.com

Telephone No.: 93 102 82 63 - 900 404 202

Communications with the contact point may be made in both Spanish and English.

Last updated 25th March 2025