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Protección Senior by Securitas Direct

Care and security all day long, inside and outside the home.

Exclusive for CaixaBank customers

Fixed price for 4 years1

We respond in less than 20 seconds

Protección Senior®

Now, more safety and peace of mind 24 hours a day. Living with peace of mind is Facilitea.

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Discover the Protección Senior® products

MyBox Protección Senior2 is a 24/7/365 service designed to take care of you and your well-being, offering security inside and outside the home for any emergency you may have, thanks to technology and a next-generation smart watch, designed to be easy to use.

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If there are two of you: Protección Senior Duo

With Protección Senior Duo, a watch for each of you

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MyBox Protección Senior Premium3 is a 24/7/365 service designed to take care of you and your well-being, offering security inside and outside the home for any emergency you may have, thanks to technology and a next-generation smart watch, designed to be easy to use.

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Closer than ever with the Smart Lock4

The smart lock allows Securitas Direct to open the door of your home for emergency services if necessary. Additionally:

It allows manual opening and closing with keys from the outside and with a latch from the inside.

Installed on the inside of the door, it is not visible from the outside.

Anti-burglary cylinder with the highest security certification, resistant to bumping, drilling, lock picking, or extraction.

If needed, you can call Securitas Direct to have the door opened remotely.

If there are two of you: Protección Senior Duo

With Protección Senior Duo Premium, a watch for each of you

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Central unit

Protection with modern sensors and real-time connection. An expert team takes care of you. A complete solution for your safety.

Descripción de la unidad central:

  1. Sensors To monitor your well-being at home.
  2. Microphones to speak whenever you need Just say "I need assistance" twice and someone will answer you instantly.
  3. Effortless listening High-quality speakers to hear clearly.
  4. Clear and accessible screen So you can see information easily.

How to request help from the central unit?

You have three options to activate it:

Option 01

SOS Button on the Central Unit

Press the red button with the emergency (SOS) icon located on the front of the central unit.

In seconds, a specialized Securitas Direct operator will assist you.

Option 02

Voice command (if enabled)

Say out loud twice "I need assistance" near the unit.

If the microphone is activated, an automatic connection will be established with the monitoring center.

Option 03

SOS Button on the watch

Press and hold the side button on the watch until the signal appears on the screen.

Within seconds, a specialized Securitas Direct operator will assist you to provide immediate help.

What happens after activating the Central Unit or the watch?

Helpful tip: Always keep the unit in a visible and accessible place, such as the living room or bedroom table. Avoid covering it with objects that could make it difficult to use.

We assist you in less than 20 seconds.

The watch will detect if you have a fall and, after 45 seconds without movement from the user, it will send an alert. Don’t forget to press the SOS button.

We alert emergency medical services.

We notify your family members if necessary.

At home, from the central unit...

Enjoy a healthy environment

With information on air quality, temperature, and humidity in your home, and outdoor weather forecasts.

Voice chat

Talk with other Protección Senior users and share pleasant moments.

Telemedicine*

You can call at any time of day and a general practitioner will attend to you.*Also available on the MeetingDoctors app for video calls.

My assistant

With the My Assistant service, you have extra help with administrative tasks such as renewing your ID card, driver’s license, etc.

The Watch

The latest technology at your fingertips. More than just an SOS button or the functions of the Central Unit, it includes features designed to support you in your daily life, providing you with the protection and peace of mind you need.

SOS Button

If you need our help at any time, you just have to press it for 2 seconds.

Watch Features

Classic design visible in the dark

A dial with hands and glowing details so you can see the time at night.

High-quality materials

Made with titanium, sapphire crystal, and a hypoallergenic strap. Durable, lightweight, and comfortable.

Water-resistant*

Protection against splashes and rain (IP67).*Not suitable for immersion.

Long battery life

It works for up to 45 days on a single charge. You won’t need to charge it frequently.

With the Protección Senior® app, you’ll know your loved ones are okay.

Your family can always stay connected with you. Nothing has to happen—but if it does, they’ll be there for you.

What does the app offer you?

  • Instant alerts in case of emergencies and falls
  • Real-time location tracking of your family member
  • Daily physical activity monitoring
  • Information on home conditions (temperature, humidity, air quality)
  • Direct communication through the central unit

Frequently Asked Questions

Yes, for your safety it is recommended that the user showers with the watch. Remember that the watch is water-resistant (IP67), but not submersible.

By covering it with your hand for a few seconds until it stops vibrating, or by pressing both side buttons at the same time.

Yes, the device comes with the Securitas Direct 100% Guarantee as long as you have the Protección Senior service contracted.

If your front door cannot accommodate the smart lock, the conditions of the MyBox Protección Senior service will remain the same without the lock.

Because feeling safe also means knowing your home is protected.

Discover our alarms for complete security inside your home.

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  1. SALES CONDITIONS.The sale offer of this service is exclusive to Securitas Direct, S.A.U., registered in the National Private Security Registry with No. 2737, with the intermediation of Facilitea Selectplace, S.A.U. Facilitea Selectplace, S.A.U., Gran Via de les Corts Catalanes - 159163, fl. 8, 08014 Barcelona, Barcelona Commercial Registry, volume 9373, folio 52, sheet B-50420, reg. 1st, TAX ID A-58481730. For more detailed information, visit facilitea.com. This offer is subject to the rules established by the Retail Trade Law, Consumer and User Protection, and other development regulations. Securitas Direct, S.A.U. commits to delivering the product to the indicated location within 3 days, after signing the appropriate contract directly with Securitas Direct and delivery of all documentation for the 100% maintenance guarantee. Securitas Direct, S.A.U. will contact you for product activation and explanation of its terms of use. In case the entrance door does not allow for the installation of the smart lock, the customer will maintain the conditions of MyBox Protección Senior or MyBox Protección Senior Duo depending on the contracted product. The conditions of both products can be consulted at www.facilitea.com. If you experience any anomaly or after-sales incident, you must contact Securitas Direct Technical Assistance Service directly by calling 900 111 099 or writing to senior@securitasdirect.es. CaixaBank is not party to the terms and conditions of this offer and the commercial or contractual relationships derived from it, as it only provides access to it.
  2. MyBox Protección Senior SUBSCRIPTION CONDITIONS The fee includes both the payment for the equipment pack and the maintenance service. Monthly subscription for 48 months with a minimum maintenance service commitment with Securitas Direct of 36 months. If you choose to cancel the service before the first 36 months have elapsed, you would be subject to a penalty for the cost of installed security equipment and devices of up to €439.00 before taxes. Price breakdown for all territories: Senior Single equipment pack + maintenance service, €1,392.00. Total equipment price: €426.89 + total maintenance service price: €965.11. Senior Duo Premium equipment pack + maintenance service: €2,352.00. Total equipment price: €821.80 + total maintenance service price: €1,530.20.
  3. MyBox Protección Senior PREMIUM SUBSCRIPTION CONDITIONS.The fee includes both the payment for the equipment pack and the maintenance service. Monthly subscription for 48 months with a minimum maintenance service commitment with Securitas Direct of 36 months. If you choose to cancel the service before the first 36 months have elapsed, you would be subject to a penalty for the cost of installed security equipment and devices of up to €439.00 before taxes. Price breakdown for all territories: Senior Single Premium equipment pack + maintenance service, €2,352.00. Total equipment price: €632.35 + total maintenance service price: €1,719.65. Senior Duo Premium equipment pack + maintenance service: €3,312.00. Total equipment price: €1,027.28 + total maintenance service price: €2,284.72.
  4. SMART LOCK INSTALLATION. In case the entrance door does not allow for the installation of the lock, the service conditions of MyBox Protección Senior will be maintained without the lock.

NRI: 8012-2025/05143

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