MyBox Protección Senior Single Premium + 48 months service

Key features

MyBox Protección Senior Premium is a 24-7, 365 days a year personal protection, wellbeing and health service that provides security both inside and outside the home for any emergency situation, thanks to its advanced technology and fine watchmaking design. Also, its smart lock means that if a dangerous or emergency situation arises in the home, by pressing the SOS button on the central unit or watch, Securitas Direct reacts immediately: it responds, alerts emergency services and takes care of remotely opening your door.

You can sign up to MyBox Protección Senior Premium at no initial cost for a monthly fee of 49€, payable from the time of the activation of the service and which includes both the equipment and all associated services.

Central unit and watch: protection

The SOS is activated via the central unit, inside the home:

• By saying “I need help, I need help” using the SOS voice function.
• By pressing the SOS button for 2 seconds.
• In the event of a sharp change in temperature, humidity or air quality, an alert is generated and a warning is sent from Securitas Direct headquarters.

The SOS is activated via the watch, inside or outside the home:

• Geopositioning: by pressing the SOS button for 2 seconds.
• Geopositioning: with automatic fall detection (activated after 45 seconds of the user’s immobility, and therefore we recommend pressing the watch’s SOS button whenever possible).

In either case, in order to check what has happened, an immediate help procedure will be activated through emergency services. If you wish, your family members will also be advised. It is necessary to confirm what has happened with the user or carer via a call to their mobile phone or to the central unit.

The emergency support service is available in Spanish, Catalan and English.

Central unit and watch: wellbeing

Via the central unit you will also have:

• A healthy environment: information about the air quality, temperature and humidity inside and outside the home, plus weather conditions.
• Voice chat: you can communicate with other Senior Protection users.
• My Assistant: with the My Assistant service you get extra help with administrative tasks such as renewing your identity document, passport, driving licence, etc. In addition, through the My Assistant managers you can receive information to help you save money on your electricity, gas, phone and television bills. Or, if you prefer, they’ll help you find your favourite activities: sport, leisure, culture, etc.

And via the watch:

• As well as showing the time and date, physical objectives reached, the number of steps and distance covered, you can also find out the temperature, humidity and air quality (these 3 latter parameters only when you’re inside the home).
• An analogue watch with an OLED face, sapphire crystal face and hypoallergenic silicone strap, luminescent hands, which is splash resistant and can be personalised to include your name.

Central unit and app: medical service

• Via the central unit: when you enter the menu on the central unit’s screen, the medical consultation option appears. This is available at any time of day, and your call will be answered by a general practitioner.
• Via the app: once you’ve activated your Senior Protection device, after 24 hours have passed you can download the MeetingDoctors app. You’ll be asked for your mobile number and will receive an SMS with your access code. Once you’ve downloaded the app, you’ll have access to the following services:
• General medicine (chat, phone call, video consultation) at any time and with no limit: guidance, recommendations, advice, assessment of symptoms, review of treatments, analysis of test results and tips, disease prevention, etc.
• 7 specialities included
• Psychology: initial assessment of emotional problems, such as anxiety, stress or sadness. Recommendations and guidance on how to control these feelings, and techniques in order to avoid relapses into disorders that users have received treatment for.
• Cardiology: initial guidance concerning mild or moderate cardiovascular symptoms, such as palpitations, fatigue or mild chest pain. Cardiovascular risk factors, such as high blood pressure, high cholesterol levels and family history of illnesses. The resolution of queries about how to manage medical devices, such as pacemakers or implantable defibrillators.
• Traumatology: advice on sprains, twists, mild contusions and blows. Advice on pain relief techniques and rehabilitation exercises after mild musculoskeletal injuries. Tips on how to avoid injuries in sporting or working activities. Recommendations on how to manage immobilised or healing fractures.
• Physiotherapy: injury prevention, advice on ergonomics and posture, recovery from common injuries. Information about physiotherapy for specific illnesses and advice on how to manage pain (use of cold, heat, self-massages). The correct use of products such as support braces, insoles, etc.
• Nutrition: advice and the drawing up of personalised plans on how to improve eating habits by following personal goals. The planning of balanced menus that are adapted to suit specific needs. How to manage anxiety about food and the emotional consumption of food. How to understand food labels in order to make informed decisions when shopping.
• Allergic diseases: initial guidance on common allergy symptoms, medical prescriptions if necessary and the correct use of antihistamines. The resolution of queries about food intolerances and their difference from allergies. A guide to detect possible allergies to medicines and when it is necessary to have an in-person consultation.
• Dermatology: assessment of common dermatological symptoms, such as itching, reddening, peeling or changes to the skin. Advice and medical prescription if necessary. Advice on what signs to look out for in order to detect possible serious problems. Information about the correct use of creams, lotions and topical medications. The resolution of queries about previously indicated treatments, such as topical or oral medications.

Smart lock*: protection and help when you need it

• This enables Securitas Direct to open the door to your home for emergency services if required.
• Allows manual opening and locking: with keys from the outside and a latch on the inside.
• Includes an anti-theft cylinder with the highest security certification, which is bump, drill, picklock and removal-proof.
• It is installed inside the door, so is not visible from outside.
• If you need to, you can call Securitas Direct to open your door for you remotely.

Additional information

Single Senior Protection includes:

• 1 central unit
• 1 watch
• 1 charging cradle for the watch
• MeetingDoctors service
• USB charger and charging cables
• The lock* will be delivered and installed after the activation of the Senior Protection device

*If the installation of the lock is not possible on your front door, the MyBox Senior Protection service conditions will remain unchanged but without the lock.