Shipment and deliveries

Yes, we ship orders all over Spain, including the Canary Islands, Ceuta and Melilla.

To find out what products are available in your area, go to the website for your region using the selector to be found at the bottom of the page or footer.

When choosing your item, you can look up the estimated delivery date, which is shown just above the "Add to cart" button.

You can check the status of your order in the "Orders" section of your account, where you'll find up-to-date information about its preparation and delivery.

The logistics company will also keep you informed throughout the process, from order preparation to despatch, using WhatsApp, where you'll receive notifications of the main updates to the status of your order.

In the breakdown of the order you can also see delivery tracking, with the locator number and a direct link to the carrier's website to consult its status in real time or manage delivery.

If you made your purchase as a guest, you can track the order by contacting us on the telephone numbers 93 102 82 63 / 900 404 202 or by writing to [email protected]

If you aren't at home at the time of delivery, a second attempt to deliver it will be made. The logistics company will contact you to arrange a new date.

If delivery cannot be effected on the second attempt, the order will be returned to the warehouse. To arrange a new delivery, you must go to your order and open an incident through: My account > My orders > Select the order > click on the three dots (options icon) > "Open a Claim".

If you made the purchase as a guest, you can arrange the new delivery of the order by telephoning us at 93 102 82 63 / 900 404 202 or by writing to [email protected]

You must choose withdrawal of the old appliance during the purchase process. You can consult the conditions necessary for the service to be provided in the delivery and installation conditions shown in the item information file a Facilitea.com.

If your order arrives damaged or does not match what you ordered, you can lodge a claim within 14 working days of reception of the product.

To do this, go to your account, locate your order and select the "Open a Claim" option.

You can also contact us at the telephone numbers 93 102 82 63 / 900 404 202 or write to [email protected], and we'll help you deal with the incident.

If the estimated delivery date has passed, you can lodge a claim directly from your order by selecting the "Open a Claim" option.

To do this, you must go to your account and follow these steps: My account > My orders > Select the order > click on the three dots (options icon) > "Open a Claim".

If you made your purchase as a guest, you can contact us by telephoning 93 102 82 63 / 900 404 202 or emailing [email protected] so that we can help you.

You can also use these contact channels if you are registered and need additional assistance.