Orders, purchases and products

You don't need to register to make a purchase. You can shop as a guest, without creating an account.

As a guest, you can complete your order and receive it just the same, though you won't have access to your order history or to direct management from your user area.

If you register, you can manage your orders, returns and follow-up more conveniently using your account.

Yes, you can make a single payment or finance your purchase in instalments or with a loan, if you fulfil the conditions and are a CaixaBank client.

On some products, the option of finance will be directly available in the product information file. To find out more, consult the "Payments and finance" section in these FAQs.

No, once you have made the purchase, you can't change the order. You can only change the delivery and contact details.

Yes, you can get your invoices through your account by accessing the breakdown of your order and selecting "Go to documents".

If you can't find the invoice, you can lodge a claim through the order itself and select the option "Request invoice".

You can also ask for it by contacting customer care at the telephone number 93 102 82 63 / 900 404 202 or by writing to [email protected].

All products sold at Facilitea have a binding legal warranty, which generally lasts for three years from the invoice date. In the case of reconditioned products, the warranty period is one year.

If an incident occurs within this period, the repair or process will be dealt with in accordance with the manufacturer's warranty conditions.

n the product description, you'll find complete information about any accessories and/or gifts that might come with the product. Also, during the purchase process, you can see any accessories that might be included as extras and their corresponding cost.